Yes. Every product is the genuine article, made by the brand named on it. We do not sell imitations, clones, refills or decants. Our full authenticity guarantee explains how we check each unit.
Yes. Each piece is checked against the manufacturer batch code and the factory seal before dispatch, and we will photograph the code on your order if you ask.
Email us with your order number. We send a prepaid label the same business day and refund in full once the item arrives, opened or not, with no restocking fee.
To the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, Puerto Rico or other US territories, and we cannot ship to PO boxes or APO/FPO addresses. Fragrance is a limited-quantity hazardous material, so it travels by ground only.
Shipping is free on every order inside the USA. We ship standard ground; there is no paid shipping option.
Orders placed by 2:00pm ET on a business day are dispatched the same day, and parcels arrive in 1–5 business days from dispatch. You get an email with the tracking number as soon as the parcel leaves our warehouse.
Unopened items in their original sealed packaging can be returned within 30 days of delivery. Opened fragrance cannot be returned for a change of mind. If you changed your mind, you pay the return shipping; we pay it on damaged, wrong or authenticity returns. There is no restocking fee, and refunds are issued within 3 business days of the return passing inspection.
Card at checkout, and PayPal where the PayPal button is shown. Card details go straight to our payment provider; we never see or store them. Prices are in US dollars.
Email support@maridelle.com or call +1 (435) 393-0514, Monday to Friday, 9:00am–5:00pm ET.
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