Last updated: 20 September 2026
You have 30 days from delivery to request a return on unopened items.
Unopened items in their original sealed packaging, requested within 30 days of delivery. Opened fragrance cannot be returned for a change of mind.
If an item arrives damaged or you receive the wrong item, contact us within 7 days of delivery, as set out in our shipping policy. If you believe an item is not genuine, see our authenticity guarantee. These returns are at our cost.
Email returns@maridelle.com with your order number and the reason. We reply within 2 business days with an authorisation number. Approved returns are sent to our warehouse at 9180 Gazette Ave, Chatsworth, CA 91311. Please do not send anything back before you have that number, as unauthorised parcels are refused.
If you changed your mind, you pay the return shipping. We pay it on damaged, wrong or authenticity returns. There is no restocking fee.
Issued within 3 business days of the return passing inspection, to your original payment method.
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